How can we help you?
I am having trouble paying for my booking — what can I do?
Payments on Tikiwini are processed securely to ensure your booking is confirmed safely and instantly.
1. Payment at booking
Unless you selected a deposit option, the full amount is charged securely at the time of booking.
2. Secure checkout
We use 3D Secure authentication to protect your transaction. You may be asked to confirm the payment using your banking app or a verification code.
3. If your card is declined
If your payment is declined, please contact your bank or card provider.
- Make sure your card is enabled for online or international payments
- Check your available balance
- Verify any security blocks from your bank
4. 3D Secure issues
If you forgot your 3D Secure password or cannot complete verification, use the “Forgot password” option provided by your bank or contact them directly.
5. Other payment issues
In rare cases, payments may fail due to factors outside our control. For security reasons, we cannot process payments manually or over the phone.
If you’re still experiencing issues, contact our support team at:
support@tikiwini.com
We recommend retrying your payment using a different card or payment method if available.
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