How can we help you?
What should I do if I have a complaint?
If you haven’t yet completed your journey, we recommend contacting your local transport provider directly using the details provided on your e-Ticket. They are best placed to resolve issues quickly on the day of travel.
If your issue has not been resolved, you can submit a complaint through our official process.
When to submit:
Please submit your complaint within 14 days of your travel date.
Please submit your complaint within 14 days of your travel date.
What information should I include?
- Your booking reference
- Your ride ID (if available)
- A clear description of the issue
- Any receipts or supporting documents
Important
Complaints may not be accepted if they relate to situations where the booking conditions were not followed, such as:
- Not travelling with your e-Ticket
- Failure to reconfirm your journey when required
- Providing incorrect booking details
Need help?
You can also contact our support team directly at:
support@tikiwini.com
You can also contact our support team directly at:
support@tikiwini.com
For faster processing, we recommend submitting your complaint through our official system rather than email.
Not finding what you are looking for?
Chat with us or send us an email.
© 2026 Tikiwini Helpdesk