Privacy Policy

We may collect information that is necessary to process your booking, provide transportation services and communicate with you.

• Contact information such as your name, email address and telephone number.
• Booking information including pick-up location, destination, travel date, flight details and passenger requirements.
• Information you voluntarily provide when contacting our customer support team.
• Technical information such as browser type, device information, IP address and website usage data.

We use personal information only when necessary for legitimate business and service purposes, including:

• Processing and managing airport transfer bookings.
• Communicating booking confirmations, service updates and important journey information.
• Coordinating transfers with drivers and service providers.
• Providing customer support.
• Improving the performance, security and user experience of our website.

We do not sell your personal information.

Information may be shared only when reasonably necessary to provide your booking or comply with legal obligations, including with:

• Professional drivers and transportation providers involved in your booking.
• Secure payment processors.
• Technology and hosting providers supporting our website and services.
• Authorities where disclosure is legally required.

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or destruction.

Online payment information is handled through secure payment providers and is not intended to be stored directly by Tikiwini.

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to your personal data.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Object to or restrict certain processing.
• Request information about how your data is used.

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage and improve performance.

Where required, you may manage optional cookie preferences through the cookie controls available on our website.

Personal information is retained only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and maintain appropriate business records.

Tikiwini services are intended for travellers and customers arranging transportation services.

We do not knowingly collect personal information from children where such collection would be prohibited by applicable law.

We may update this Privacy Policy when necessary to reflect changes to our services, technologies or legal requirements.

The current version will always be published on this page together with the most recent update date.

If you have questions about this Privacy Policy or how Tikiwini handles personal information, please contact our support team.